Privacy Policy





Your use of  website is subject to your agreement to the terms & conditions of use. If you do not accept these Terms & Conditions of Use, you must refrain from using this website or making a purchase from the website.
The logos, website and all goods offered for sale are registered trademarks of used under license
You may not, in any form or by any other means reproduce, modify, distribute, store, transmit, publish or display this website within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of 
Given the nature of the internet, cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems. Cookies may be used on this website to gather data in relation to this website and you consent to this (you may be able to disable cookies on your web browser)
You agree to indemnify , and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trademark infringement
We recommend you review the terms for amendments each time you use the website and before placing any Order.


Please submit your order using our Cart, or for installers and on-sellers, email us direct
Aussie Surveillance makes every effort to achieve same-day dispatch of Orders if received before 1:00 PM Eastern Standard Time but due to unforeseen reasons beyond our normal control Products may not be available for immediate delivery
You will be notified as soon as practicable when your package has been dispatched whereupon a consignment/Tracking Number will be provided
You are always welcome to phone us directly if you require further assistance or advice
Order and/or Credit Card payments or EFTPOS are always on approval by our accounts department
As in its sole and absolute discretion may accept or reject any sale of goods by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
Please note that it is necessary for funds to clear prior to dispatch (plus any applicable delivery charges)
The delivery address must be an address within Australia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes as good purchased must be signed for upon delivery
We recommend you carefully consider any product and order(s) before adding them to your shopping cart (Refer to your rights in Returns Policy for further details)
Any Order and/or purchases made by you using this website is an acknowledgment by you that you are over the age of eighteen (18) years reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage may suffer as a result of a transaction entered into by a minor.
If for any reason your Order is not accepted by you will be notified as soon as possible either by telephone or email and any payments made will be refunded in full once processed
PLEASE NOTE: Specifications and pricing are for Australia customers only. International orders are unable to be accepted.


Cancellation of order(s) can only be accepted after prior negotiation and agreement. On no account can cancellations be accepted for items ordered specifically on customer’s behalf


Good will not be shipped before full payment have been made under any circumstances, or unless prior financial arrangements have been made

  • Direct Bank Deposit Electronic Funds Transfer Internet (EFTPOS)
  • Visa or MasterCard Card

Additional costs of 1.9% will be applied    

  • Cheque (funds Must to be cleared before shipping)
  • No credit unless prior arrangements have been made

All products remain the property of Aussie Surveillance until such time as account(s) are paid in full
Warranties will not apply on goods or services until full payment of account(s) is complete


Prices shown are in Australian dollars only
To ensure industry Fairness, the prices displayed on our website are recommended Retail prices only and do not include GST
Aussie Surveillance have designed this website to cater to both installers and DIY customers
If you are an installer or on-seller, Please sign up to our MEMBERS ONLY installer section displayed on our homepage
You must keep your   login password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
If you lose or forget your password you must contact on the relevant link located on the website and we will email you a new password
Your installer status will be investigated and competitive price structure will then apply
PLEASE NOTE: Prices are subject to change at any time without notice, while every effort has been made to ensure the accuracy of prices quoted; no responsibility is accepted for any errors or omissions.  may, at any time, add or remove content from this website without notice or correct any errors published on the website



While every care is taken, Loss of goods in transit insurance is available on all our products. The cost is $5 per $200. Please contact our office for multiple item insurance prices.
Consignment /Tracking Numbers are used for confirmation of delivery and will now be emailed to you upon dispatch together with web tracking address to allow you to track your items
Our Preferred Courier is Australia Post as we find them to be the best overall service
To ensure your product arrives on time please make sure that you order in plenty of time
A good rule for delivery time is to allow two days (often next day) in Victoria
All other capital cities two Days
Outer suburbs two to three days
And remote area can be up to 5 working days
Note: We are often surprised by quick delivery however small delays can happen
We always do our utmost to meet delivery estimates but we cannot accept any liability whatsoever for delays out of our control such as to industrial action, weather, transport disruptions, natural disasters, malicious behavior.


Satisfaction Guaranteed
Not happy with a product? Return it to us.
We are aware that this situation may accrue, despite both parties effect to resolve any issues and our staff will make all practical effort to ensure your experience with us is very satisfying. But for all returns.

You will need to provide proof and Date of purchase

You may return undamaged items to us postmarked within 14 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

You will need:
• Serial number
• Reason for return
• Returns will only be accepted within 14 days of you contacting our office 
• PLAY FAIR- if you have simply changed your mind or just don’t want the product. Sorry we cannot oblige you with a return
• Refund will not include shipping cost
• Reasons for returning product are due to faulty equipment Please refer to Warranty Policy
PLEASE NOTE: We are not required by Australian law to refund a returned product; we may decide to replace or exchange the product
Reasons for returns may include but not specifically be, Goods that are damaged or faulty through no fault of your own, incorrectly supplied, varying from their description on our website
If our product is not to your satisfaction or working correctly please contact us first, as our Systems Range from simple, to very complex. Systems are sometimes integrated with other devices and software capability issues are the most commonly found problems and are generally the easiest to fix.
To ensure your satisfaction during the Purchasing process, please take full advantage of our free professional advice, where we assist you in making the right decisions. Our experienced technical support team are always available Via Email and phone to provide you with the information to make the right decisions



All our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for any compensation for other reasonably foreseeable losses or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, is entitled to choose between providing you with a repair, replacement or another suitable remedy.
Your rights under the Australian Consumer Law are not restricted by a defined period of time. However, the Australian Consumer Law does recognise that the relevant time period may alter from product to product, depending on factors such as the nature of the product and the price.
We at have the same approach. Of course, the type of solution we can offer you may is dependent on the length of time you take to notify us or return the product to us. For any product returns, please contact our office. This includes products that carry a manufacturer’s warranty. Return costs may be incurred by you.
In order to obtain a refund, always retain your receipt. Any exchange or repair to a product purchased from , including those products which carry a manufacturer’s warranty, must have proof of purchase.   will not provide copies of receipts if lost or misplaced.  A bank statement will not be accepted as proof of purchase.
If, for any reason, we are not satisfied that you purchased the product from us, under Australian consumer law, entitled to elect whether or not to agree to your product being returned.
For any reason, and only after contacting our office, any product returned to must include, clearly marked, with our ‘Return Authorisation Number’ available from our office. All unsolicited parcels will be returned. Requests to return goods must be submitted by email and include: Product Cat Code, Serial Number, Copy of Purchase Receipt and detailed description of the reason for return. This process is to comply with our fraud identification process.
No statement in the “RETURNS” section above is intended to exclude or limit any rights which you may have under the Commonwealth Trade Practices Act (Australia) or equivalent laws
For this reason, to ensure your customer details are recorded we will need to record your personal details. For further information on our The Privacy Act 1988 (Privacy Act)



Once a proof of purchase has been established by , the product fault will be safely and clearly determined by our office. We will contact you personally to offer you a refund, exchange, repair or Credit. Our assessment will depend on if the fault amounts to a major failure. We will also consult with the manufacturers to determine the fault and resolution. The manufacturer will assist us in determining if the product has incurred a major or minor fault, has been damaged or misused or used for a purpose outside of its normal scope.
After this due process, a resolution will be determined and you will be informed of the decision in the reasonable time frame.
If, after consultation with our technicians and or manufacturer, it is found that there is no fault with the goods, or that the goods have been damaged due to misuse or abnormal use of the goods by you, at our option, you may be liable to compensate us for any costs incurred   and or the manufacturer. will not offer a refund or exchange where the product has sustained damage due to abnormal use
If a refund is granted, we will refund the original purchase price via the previous method of payment indicated on your receipt. If you are granted an exchange or credit you will be given an exchange or credit to the value of the recorded receipt price. Any further information please contact



All products purchased from Aussie Surveillance have a manufacturer’s warranty. Your tax invoice is your proof of purchase for any warranty claim. We invite you to check out your rights further, by visiting the Australian Consumer Law website

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, Aussie Surveillance is entitled to choose whether to provide you with a repair, replacement or refund. To obtain compensation, please refer to our conditions outlined in RETURNS POLICY

Any cost incurred by you in returning the product to Aussie Surveillance is at a cost to you as we will then, at our option, either repair or replace the product, or refund your money and take back the product – in accordance with our Returns Policy

Our liability under this manufacturer’s warranty is subject to us being satisfied that a defect was caused by defective product workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control including but not limited to

• Defective Installation
• Maintenance or repair
• Alteration or modifications of the product in a manner not recommended by the manufactures or any neglect
• Misuse or excessive use

You understand and agree that any suspected fraudulent, abusive or illegal activity on this website may be referred to appropriate law enforcement authorities.



Personal information is guaranteed under the Privacy Act 1988 which we uphold the strictest professionalism. Policies and procedures that we have in place, ensure that all personal information, is handled sensitively, securely and in accordance with the Privacy Act 1988
Your personal information is not collected if you only browse this website. may use your personal information for the purposes for which you give it to any of them and for their own internal purposes
You may request to remove your personal information from its database by